The example of Canal 11, Mexico
With 750 employees and 5000 hours of production per annum, Canal 11 is the first channel of public television of Mexico.
|” We decided to improve quality of our internal processes and to obtain the ISO 9001 certification as of the year 2002. This step deeply transformed the culture of the company: the satisfaction of our collaborators thus passed from 17% to more than 90% today. The same phenomenon was noted for the satisfaction of our viewers. Today we have decided to go even further with the ISAS BC 9001 certification .”|
Julio Di Bella, General Manager Canal 11