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ISAS BC 9001:2003 AT THE FIRST INTERNATIONAL CONGRESS " DEMOCRACIA Y MEDIOS PUBLICOS" A MEXICO

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29-10-2004

The example of Canal 11, Mexico

With 750 employees and 5000 hours of production per annum, Canal 11 is the first channel of public television of Mexico.

” We decided to improve quality of our internal processes and to obtain the ISO 9001 certification  as of the year 2002. This step deeply transformed the culture of the company: the satisfaction of our collaborators thus passed from 17% to more than 90% today. The same phenomenon was noted for the satisfaction of our viewers. Today we have decided to go even further with the ISAS BC 9001 certification .”

Julio Di Bella, General Manager Canal 11

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