EPIQCS Degrees Database

Certificate Number	69
University	Madrid
Name	Mrs Maria Carmen DIAZ ARIAS
University of Last Degree	Universidad Autónoma de Madrid
Last Degree	Licenciado en Ciencias Fisicas - Óptica
Date of Last Degree	1987
Thesis Title	Improvement of customers complaints treatment process in ABB Group companies
Option	Total Quality Management in Service and Production Companies
Date of Issue	30-12-1996

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